Public Management Technology Course
Gain expertise in modern public management technology by designing citizen service portals, streamlining back-office workflows, managing digital records, tracking key performance indicators, and leading secure, data-driven transformations in local government operations. This course equips you with practical skills for efficient, citizen-focused digital service delivery in municipal settings.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This focused course teaches planning and delivering effective digital services, including citizen request systems, multichannel access, secure records management, and integrated case handling. You will learn to apply accessibility, privacy, and transparency standards, design practical dashboards and key performance indicators, manage vendors and budgets, and create a realistic, low-risk roadmap for modern, data-driven local government services.
Elevify advantages
Develop skills
- Design citizen request portals with fast, accessible, mobile-first public service user experience.
- Optimise back-office workflows using smart routing, service level agreements, and audit-ready case trails.
- Build public sector dashboards featuring key performance indicators, alerts, and real-time performance views.
- Implement secure electronic records with approvals, retention, and Freedom of Information Act-ready search and access.
- Plan government technology rollouts with risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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