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Policy Management Course

Policy Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Gain practical skills in policy management for public services. Master designing governance structures, complaint procedures, service workflows, tracking systems with KPIs, legal compliance, change management, and using feedback for continuous improvement in handling citizen requests and complaints.

Elevify advantages

Develop skills

  • Design policy governance with clear roles, approvals, and accountability.
  • Develop fair, lawful citizen complaint handling procedures.
  • Map complete service workflows for requests and complaints.
  • Implement case tracking systems with KPIs and reports.
  • Plan policy rollout, training, and risk management.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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