Policy Management Course
This course equips you with skills to manage policies in public service effectively. You will learn to create citizen complaint policies, establish roles and service standards, track cases using metrics, and promote ongoing improvements in transparent and accountable governance. Ideal for enhancing public administration in Uganda.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in policy management for public services. Master designing governance structures, complaint procedures, service workflows, tracking systems with KPIs, legal compliance, change management, and using feedback for continuous improvement in handling citizen requests and complaints.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Develop fair, lawful citizen complaint handling procedures.
- Map complete service workflows for requests and complaints.
- Implement case tracking systems with KPIs and reports.
- Plan policy rollout, training, and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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