Health Services Organization Course
The Health Services Organisation Course equips you with skills to manage outpatient clinics effectively. You will learn appointment scheduling, capacity planning, key performance indicators, patient flow optimisation, safety measures, and team-based care to reduce waiting times, minimise errors, and enhance patient satisfaction in hospital settings.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in the Health Services Organisation Course to improve outpatient clinics through efficient appointment scheduling, capacity planning, demand management, triage, clinical workflows, and seamless information integration. Master lean techniques, team roles, governance structures, and performance metrics to reduce delays, boost safety, and improve patient care using data insights.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards to monitor wait times, safety, and patient satisfaction.
- Smart scheduling and capacity planning to reduce no-shows and align staff with demand.
- Optimise patient flow by eliminating bottlenecks using lean principles, queues, and PDSA cycles.
- Define team-based clinic roles for clear tasks, handoffs, and safe escalations.
- Establish governance and shift systems with reporting lines, huddles, and extended coverage.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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