Patient Representative Training Course
This course provides essential training for patient representatives, focusing on advocacy, rights protection, and effective communication in healthcare settings to improve patient experiences and resolve issues efficiently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Patient Representative Training Course equips you with practical tools to safeguard rights, handle complaints, and ensure safe, respectful care. You will learn key laws, core rights, and hospital procedures while developing strong communication, documentation, and advocacy skills. Using scripts, checklists, and role-play, you gain confidence to manage tough cases, settle disputes, and guide patients and families through their care journey.
Elevify advantages
Develop skills
- Patient interview mastery: use structured questions to capture clear, usable facts.
- Complaint documentation pro: record events precisely and protect chain-of-evidence.
- High-impact communication: de-escalate, explain in plain language, and build trust fast.
- Rights-based advocacy: apply patient rights and hospital policy to real cases quickly.
- Interdisciplinary negotiation: lead case meetings and resolve conflicts without blame.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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