Patient Communication Skills Course
This course builds strong, caring communication skills for handling hard talks with patients, delivering bad news, and end-of-life care. Healthcare workers learn useful scripts, ways to calm tensions, how to run family meetings, and self-care methods to avoid exhaustion and boost teamwork.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain skills to manage challenging patient talks with clear confidence. Master simple language, empathy replies, tension reduction methods, and bad news delivery via SPIKES framework. Practise real-life scripts, family discussions, follow-up plans, plus self-care routines to fight burnout and improve team work in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, right tone, and body language confidently.
- Explain medical diagnoses simply with plain words, teach-back method, and no jargon.
- Quickly calm strong emotions like anger, denial, or fear using empathy techniques.
- Guide family meetings to agree on wishes, talk DNR options, and record decisions.
- Safeguard your wellbeing and team with fast debriefs, spotting burnout early, and getting support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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