Tourism and Leisure Reception Officer Training
Gain expertise in front-desk operations for resorts and nature parks. Develop skills in welcoming guests, enforcing safety and child protocols, supporting accessibility, resolving complaints, and communicating clearly to ensure exceptional tourism and leisure experiences for all visitors.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This practical course equips you to confidently welcome international families, manage efficient check-ins and check-outs, and coordinate resort services. Master handling safety regulations, child protocols, accessibility requirements, signage, written info, and complaints using professional communication, empathy, and organisation for top-notch guest experiences.
Elevify advantages
Develop skills
- Mastery in resort operations: handle check-ins, services, and schedules effectively.
- Guest reception proficiency: greet families, verify bookings, and explain services promptly.
- Expertise in accessibility: assist guests with special needs for safe and adapted stays.
- Safety and child protection protocols: implement rules, manage risks, and safeguard children.
- Effective complaint resolution: calm situations and provide suitable solutions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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