Professional Hospitality Training
This course builds essential hospitality skills tailored for city-based 4-star hotels. Participants will chart the guest journey, address service gaps, manage complaints effectively, leverage hotel technology solutions, and coach teams to elevate guest satisfaction, online reviews, upsell opportunities, average daily rate, and revenue per available room in the travel and tourism industry.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Professional Hospitality Training equips you with practical strategies to enhance guest satisfaction and increase revenue quickly. You will learn to optimise housekeeping and front desk operations, create compelling upsell packages, and handle guest information securely. Gain expertise in service recovery techniques, key performance indicators, feedback mechanisms, basic technology applications and automation, while fostering a robust service culture via focused staff training and performance oversight.
Elevify advantages
Develop skills
- Design guest journeys by mapping key touchpoints in 4-star hotels to thrill target guests.
- Excel in service recovery by swiftly handling complaints with structured escalation processes.
- Harness technology in hospitality using property management systems, CRM, and messaging for personalised experiences.
- Deliver revenue-driven service by optimising operations, natural upselling, and improving ADR and RevPAR.
- Coach team performance by training, motivating, and incentivising staff for reliable service excellence.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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