PMR Agent Training
Develop essential skills as a PRM agent in high-traffic airports. Master U.S. regulations including ADA, FAA, and TSA, safe assistance with mobility equipment, respectful communication, cultural sensitivity, quick incident response, and efficient procedures to provide safe, dignified service to passengers with reduced mobility, ensuring compliance and passenger satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to assist passengers with reduced mobility confidently in crowded airport terminals. You will cover key regulations like ADA, FAA, and TSA, proper wheelchair handling, infection prevention, and effective time management. Gain expertise in clear communication, cultural awareness, risk assessment, incident handling, and practical checklists for seamless, compliant support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimise routes to save time, and coordinate with multiple teams.
- Acquire disability assistance skills: perform safe transfers, provide guides, and communicate respectfully.
- Ensure PRM compliance: implement ADA, FAA, and TSA regulations in everyday airport tasks.
- Handle PRM incidents: assess risks, record details, and safeguard passenger rights effectively.
- Maintain hygiene and equipment safety: clean, use, and service mobility aids properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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