Luxury Hotel Receptionist Training
Gain mastery in delivering five-star front desk service at luxury hotels, including VIP check-ins, ethical upselling, overbooking fixes, and perfect guest interactions. Perfect for those in travel and tourism seeking to provide exceptional service and advance in the hospitality field. This course builds essential skills for outstanding performance and career growth in high-end hotel environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills for top-class front desk service in luxury hotels right from the start. You will cover VIP guest handling, smooth check-in processes, managing early arrivals and room assignments, plus working closely with housekeeping, concierge, and bell teams. Gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and practical scripts, emails, and templates to enhance guest happiness and hotel earnings quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless five-star guest service from arrival to departure.
- Coordinate PMS systems and teams like housekeeping, concierge, and bell staff effectively.
- Develop upselling abilities for ethical promotions of upgrades, packages, and special experiences.
- Excel in guest communications, managing VIPs, complaints, and professional emails confidently.
- Handle overbookings and incidents with quick, composed solutions that keep guests satisfied.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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