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Luxury Hotel Receptionist Training

Luxury Hotel Receptionist Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with hands-on skills for top-class front desk service in luxury hotels right from the start. You will cover VIP guest handling, smooth check-in processes, managing early arrivals and room assignments, plus working closely with housekeeping, concierge, and bell teams. Gain expertise in resolving complaints, ethical upselling techniques, handling overbookings, and practical scripts, emails, and templates to enhance guest happiness and hotel earnings quickly.

Elevify advantages

Develop skills

  • Master luxury front desk operations for seamless five-star guest service from arrival to departure.
  • Coordinate PMS systems and teams like housekeeping, concierge, and bell staff effectively.
  • Develop upselling abilities for ethical promotions of upgrades, packages, and special experiences.
  • Excel in guest communications, managing VIPs, complaints, and professional emails confidently.
  • Handle overbookings and incidents with quick, composed solutions that keep guests satisfied.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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