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Hotel Receptionist Training

Hotel Receptionist Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Gain essential front desk skills through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers, and working with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks including smooth check-ins, check-outs, and room assignments.
  • Handle hotel billing proficiently with accurate payments, folios, refunds, and audits.
  • Apply service recovery methods to quickly resolve complaints, noise problems, and difficult guests.
  • Communicate professionally by coordinating with teams, recording incidents, and managing busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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