Hotel Receptionist Training
This course equips you with core front desk operations, reservation handling, billing processes, and effective guest communication skills to confidently manage overbookings, complaints, and peak shifts. Develop the professional abilities that hotel employers in travel and tourism seek globally, ensuring you excel as a receptionist.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain essential front desk skills through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers, and working with hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks including smooth check-ins, check-outs, and room assignments.
- Handle hotel billing proficiently with accurate payments, folios, refunds, and audits.
- Apply service recovery methods to quickly resolve complaints, noise problems, and difficult guests.
- Communicate professionally by coordinating with teams, recording incidents, and managing busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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