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Hotel Receptionist Training

Hotel Receptionist Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Gain essential front desk skills through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbooking. Master guest communication, resolving complaints, service recovery techniques, along with billing, payments, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers, and working with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks including smooth check-ins, check-outs, and room assignments.
  • Handle hotel billing proficiently with accurate payments, folios, refunds, and audits.
  • Apply service recovery methods to quickly resolve complaints, noise problems, and difficult guests.
  • Communicate professionally by coordinating with teams, recording incidents, and managing busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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