Hotel Front Desk Receptionist Training Course
Master hotel front desk skills to handle check-in, billing disputes, room delays, and noise complaints confidently. Gain expertise in guest communication, de-escalation techniques, PMS and billing tools, plus service recovery strategies to enhance guest satisfaction and advance your career in tourism hospitality.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Acquire practical skills for managing guest arrivals, check-ins, check-outs, and room preparation confidently in this Hotel Front Desk Receptionist Training Course. Master professional guest interactions, key English-Spanish service phrases, resolving billing disputes, handling noise and delay incidents, basics of PMS and POS systems, documentation protocols, and stress management techniques to safeguard reputation and ensure top-quality service consistently across every shift.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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