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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Hotel Customer Service Protocols Course provides clear, ready-to-use standards for every guest interaction, from check-in to check-out. Learn professional greetings, body language, scripts, shift checklists, coordination with other departments, and accurate recordkeeping. Practice complaint handling, de-escalation, and feedback collection to ensure consistent, efficient, and memorable stays every time.

Elevify advantages

Develop skills

  • Front desk scripting: deliver consistent, polished greetings and farewells.
  • Guest-first mindset: apply hospitality principles in every hotel interaction.
  • Shift coordination: use checklists to align front desk with housekeeping and F&B.
  • Check-in and check-out mastery: follow fast, accurate, guest-friendly protocols.
  • Complaint resolution: de-escalate issues with empathy, ownership, and clear logs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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