Hotel and Cruise Ship Hospitality Course
Master hotel and cruise ship hospitality with global service standards, guest recovery skills, safety knowledge, and cross-cultural communication to manage disruptions, protect guests, and provide five-star experiences in the travel and tourism industry today. This course equips you with practical tools for front office management, guest interactions, onboard safety, international standards, and effective recovery from issues like rebooking and compensation.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Hotel and Cruise Ship Hospitality Course provides practical tools to manage front office tasks, guest communication, and onboard safety confidently. You will learn international service standards, cross-cultural interactions, effective disruption recovery including rebooking, compensation, and sentiment tracking. Develop skills in allergy management, food and beverage coordination, and clear documentation to ensure consistent, high-quality guest experiences across global hospitality settings.
Elevify advantages
Develop skills
- Guest recovery strategies: handle disruptions, refunds, and goodwill gestures fast.
- Cruise front office skills: manage check-in, complaints, and multilingual guests.
- Cross-cultural service: adapt language, tone, and behaviour for global travellers.
- Safety and incident response: follow maritime rules, report issues, reassure guests.
- Food allergy handling: log requests, coordinate with galley, prevent cross-contact.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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