Hotel and Catering Training
Boost your hotel and catering performance with hands-on training in guest journey design, F&B operations, service standards, KPIs, and staff coaching—built for travel and tourism professionals who want higher ratings, smoother shifts, and repeat bookings. This course equips you with practical tools to enhance service quality, analyse performance metrics, and implement effective training plans for lasting improvements in efficiency and guest satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Hotel and Catering Training provides practical tools to elevate service quality swiftly. Master analysing guest journeys, interpreting key KPIs, and identifying complaint root causes. Develop clear SOPs and checklists, establish SMART service standards, and manage shifts effectively. Engage in real-world training methods, feedback mechanisms, and improvement strategies to confidently increase satisfaction, efficiency, and revenue.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every hotel touchpoint from arrival to checkout.
- Hotel KPI reading: interpret RevPAR, ADR and feedback to boost performance fast.
- Shift and staffing control: plan rosters, brief teams and manage peak hotel demand.
- Service standards design: build clear SOPs, checklists and SMART goals that work.
- Training plan creation: design quick, targeted hotel and F&B training that sticks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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