Hospitality & Tourism Quality Management Course
4.8/5
Gain practical skills in hospitality and tourism quality management. Learn to set KPIs using guest feedback, create service standards, develop SOPs and checklists, manage risks and complaints, conduct audits, and apply PDCA for ongoing improvements to enhance satisfaction and operations.

4.8 in rating
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with tools to establish quality standards, track performance via KPIs like reviews and surveys, map guest journeys, manage risks, and conduct audits. It includes ready SOPs, checklists, and training plans to improve satisfaction, cut complaints, and ensure smooth operations in hospitality and tourism.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys.
- Design SMART standards for tourist journeys.
- Create SOPs, checklists, and SLAs for quality.
- Handle complaints with intake and resolution.
- Drive improvements via audits and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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