General Telephony Course
Gain mastery in PSTN, VoIP, SIP, dial plans, QoS, and E911 through this comprehensive General Telephony Course. Build tough voice networks, map out migrations, lock down SIP trunks, and provide dependable, easy-to-use phone services for today's telecom setups. Perfect for anyone aiming to handle modern voice tech with skill and assurance.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course offers a hands-on, quick-paced look at today's voice systems, covering PSTN, TDM PBXs, VoIP, SIP, and RTP. You'll learn to create dialplans, call flows, and numbering schemes, plan shifts to new systems, manage analogue gear, and link up IP or cloud PBXs. It also tackles QoS, security, backups, E911, and practical tests to help you roll out solid, top-notch calling setups confidently.
Elevify advantages
Develop skills
- Design VoIP setups: select codecs, map call flows, and configure IP PBX or cloud PBX systems.
- Create dialplans: set up DIDs, IVR menus, hunt groups, and office extensions.
- Optimise QoS and reliability: adjust voice traffic, add backups, and route E911 calls.
- Deploy SIP trunks and SBCs: protect, standardise, and verify PSTN links.
- Strategise PSTN-to-VoIP shifts: manage mixed systems, port numbers, and support analogue devices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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