Telecommunications Agent Course
This course provides essential training for telecommunications agents to handle customer interactions effectively, focusing on sales, billing, and service delivery to enhance performance and customer satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical skills to manage real customer calls confidently, covering billing disagreements, budget plan inquiries, remote work requirements, and bundle creation. You will learn straightforward scripts, customer needs evaluation, offer bundling, essential legal and billing guidelines, and vital performance indicators to resolve matters quickly, grow sales, and provide a seamless, dependable service for each account you oversee.
Elevify advantages
Develop skills
- Telecom plan design: create straightforward, money-making mobile and home internet packages.
- Customer scenario scripting: deal with billing, budget, and remote worker calls swiftly.
- Needs-based selling: evaluate usage, pair with suitable plans, and seal valuable telecom agreements.
- Market research basics: contrast competitor packages and refresh scripts in no time.
- Operational excellence: oversee activations, escalations, and KPIs assuredly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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