Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering structured diagnostics, network and VoIP issues, Windows access problems, laptop performance optimization, and professional documentation practices to resolve support requests efficiently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Troubleshooting Course provides a straightforward, repeatable method to sort out problems quicker and with assurance. You will learn organised troubleshooting, LAN and VoIP fault-finding, Windows file sharing and access rights, laptop hardware and speed checks, plus Windows 10/11 system utilities. Develop solid skills in talking things through, recording details, and passing on issues so that every support request is managed properly, swiftly, and in a professional manner.
Elevify advantages
Develop skills
- Structured troubleshooting: use quick, repeatable diagnostic approaches.
- Network and VoIP fixes: sort out LAN, Wi-Fi, DNS, and call quality problems.
- Windows access repair: identify NTFS, shares, and authentication errors.
- Laptop performance tuning: fix driver, heat, and storage-related lags.
- Pro IT documentation: prepare clear support tickets, evidence, and handover notes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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