Sphinx course
Master Sphinx software to convert customer experience survey data and open-text feedback into actionable insights. Gain skills in survey design, calculating NPS and satisfaction scores, text analytics, building dashboards, and creating reports suited for tech teams and informed decision-making in Uganda's dynamic business environment.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Sphinx course teaches you to create effective customer surveys, clean and import data, and develop solid satisfaction and NPS metrics. You'll analyse customer segments, open-text responses, and key drivers, then transform insights into recommendations, executive summaries, dashboards, and reports that drive data-backed decisions and better customer experiences.
Elevify advantages
Develop skills
- Text analytics with Sphinx: quickly code themes and measure customer sentiments.
- Survey data preparation: clean, recode, and import CX data into Sphinx efficiently.
- NPS and satisfaction metrics: calculate, verify, and explain customer experience scores.
- CX survey design: craft unbiased questionnaires to map the full customer journey.
- Insight reporting: convert Sphinx results into compelling stories for managers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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