OTRS training
Master OTRS to run a high-performing service desk. Learn ticket lifecycle design, queues, SLAs, knowledge base, automation, and dashboards so you can cut resolution times, prevent SLA breaches, and deliver reliable IT support at scale.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
OTRS Training shows you how to design queues, services, and SLAs that keep requests organized and on time, while enforcing clear ticket states and mandatory fields. Learn to build templates, integrate a knowledge base, and streamline assignment and escalation. Configure dashboards, reports, and quality checks so you can monitor performance, prevent SLA breaches, and continuously improve support operations.
Elevify advantages
Develop skills
- OTRS queue and SLA design: build clear, multi-level support structures fast.
- Ticket lifecycle mastery: configure states, routing, and smart auto-assignment.
- Knowledge base and templates: create searchable KBs and reusable ticket replies.
- Reporting and dashboards: track SLA compliance, workloads, and service quality.
- Assignment and escalation flows: set up secure, traceable handoffs in OTRS.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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