office IT support course
Gain expertise in real-world office IT support by troubleshooting Word launch failures, optimising Outlook performance, fixing shared printer issues, and employing secure remote tools. Develop skills in creating troubleshooting checklists, maintaining clear documentation, and communicating professionally with users to excel in contemporary IT settings.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Office IT Support Course equips you with practical tools to confidently tackle everyday office IT challenges. Master step-by-step fixes for Word startup problems, sluggish or crashing Outlook, and network printer glitches, alongside secure remote access techniques, effective user communication, precise ticketing, and routine maintenance to swiftly resolve issues and ensure seamless operations.
Elevify advantages
Develop skills
- Microsoft Office troubleshooting: quickly resolve Word and Outlook problems in office environments.
- Network printer support: confidently handle slow printing, blank pages, or print failures.
- Remote helpdesk workflow: effectively triage, prioritise, and log support tickets.
- Secure remote support: safely apply remote tools with straightforward user communication.
- Preventive IT maintenance: implement fast checks, backups, and procedures to reduce disruptions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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