Management System Course
This course provides essential skills for designing and managing IT service management systems, covering incident handling, access control, change processes, configuration management, and implementation planning to improve operational efficiency and compliance.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Management System Course equips you with practical skills to design and manage efficient service processes. You will learn the basics of IT service management, CMDB and asset structures, handling incidents, and change workflows involving CAB and approvals. Gain mastery in IAM, access lifecycle, risk management, integrations, rollout planning, and governance to enhance reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle complete IT incidents using SLAs and proper triage.
- IAM & Access Control: create RBAC/ABAC systems, apply least privilege, and manage user lifecycles.
- Change Management: develop CAB workflows, approval processes, and secure release methods.
- CMDB & Assets: model configuration items, integrate tools, and maintain accurate configuration data.
- Implementation Blueprint: plan deployments, integrations, and risk reduction efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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