Jira Service Management Course
This course provides hands-on training in Jira Service Management, covering workflow design, request configuration, SLA management, intake optimization, and reporting to improve IT service delivery.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Jira Service Management Course teaches you how to create straightforward request types, categories, and forms, set priorities and SLAs, and develop intelligent queues that direct tasks to the appropriate team. You will set up user permissions, intake channels, and communication templates, outline practical workflows, incorporate automation, and generate reports and dashboards that lower incident numbers, shorten resolution periods, and steadily enhance service standards.
Elevify advantages
Develop skills
- Design JSM workflows: map business processes into clear, efficient ticket flows.
- Configure request types: build practical IT portals with smart required fields.
- Set priorities and SLAs: define targets, queues, and routing for fast resolution.
- Optimize ticket intake: tune portals, email channels, and communication templates.
- Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course