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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in rating
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud through this practical course. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and plan knowledge bases, communication strategies, and seamless shift from email to portal support.

Elevify advantages

Develop skills

  • Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
  • Design user-friendly request portals with clear types, forms, and intuitive UX.
  • Master SLAs, priorities, and scalable smart automation rules.
  • Engineer workflows including approvals, incident management, and secure transitions.
  • Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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