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IT troubleshooting training

IT troubleshooting training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Gain expertise in swift and dependable IT troubleshooting through this practical course. You will learn to identify causes of missing emails, resolve mailbox and gateway faults, and implement core SPF, DKIM, and DMARC protocols. Address sluggish laptops with Windows diagnostic tools, enhance speed, and use secure fixes. Handle chat disruptions, cloud application failures, and shared drive access issues using systematic steps, effective reporting, and strategies to prevent repeat problems.

Elevify advantages

Develop skills

  • Diagnose email delivery: swiftly track, examine, and correct undelivered messages.
  • Optimise Windows laptops: leverage native tools to fix slowdowns rapidly.
  • Stabilise cloud apps: identify and resolve chat and video call interruptions promptly.
  • Repair network drives: reinstate shared file access, rights, and connections.
  • Apply structured troubleshooting: use reliable processes for all IT problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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