IT troubleshooting training
This course equips you with essential skills for everyday IT support challenges. Master diagnosing and fixing email delivery failures, boosting performance on slow Windows laptops, stabilising chat and cloud apps, and restoring access to shared network drives. Employ proven, step-by-step methods used by professional support teams to resolve issues efficiently and minimise future disruptions.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. You will learn to identify causes of missing emails, resolve mailbox and gateway faults, and implement core SPF, DKIM, and DMARC protocols. Address sluggish laptops with Windows diagnostic tools, enhance speed, and use secure fixes. Handle chat disruptions, cloud application failures, and shared drive access issues using systematic steps, effective reporting, and strategies to prevent repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: swiftly track, examine, and correct undelivered messages.
- Optimise Windows laptops: leverage native tools to fix slowdowns rapidly.
- Stabilise cloud apps: identify and resolve chat and video call interruptions promptly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Apply structured troubleshooting: use reliable processes for all IT problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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