IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi networks, repair printers and print servers, recover Windows and Active Directory accounts, manage user access securely, and communicate effectively in help desk scenarios with SLAs. This course prepares you for real job challenges in IT support, enhancing your career prospects with practical, professional techniques.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will learn ticket handling, service levels, escalations, Windows user accounts, Active Directory management, and troubleshooting Wi-Fi, printers, plus team tools using reliable methods. Develop strong communication, documentation, and remote support practices in this practical programme.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve unstable connections using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and AD account recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Add new users and protect shared resources swiftly.
- Expert help desk communication: Manage tickets, meet SLAs, and deal with difficult customers professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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