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IT Support Technician Course

4.1/5
IT Support Technician Course
4.1 in rating
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and reliable checks. You will also gain knowledge in remote troubleshooting, clear documentation, effective incident prioritisation, and communication templates to solve problems quicker and provide dependable, consistent support.

Elevify advantages

Develop skills

  • Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
  • Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
  • Remote support: apply RDP and command-line tools for secure, rapid assistance.
  • Incident triage: prioritise tickets using impact, urgency, and SLA-driven rules.
  • IT documentation: write clear tickets, runbooks, and post-incident reports.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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