IT Support Specialist Course
This course provides essential skills for IT support roles, focusing on troubleshooting, documentation, and user support in Windows and Microsoft 365 environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The IT Support Specialist Course equips you with practical, job-ready skills to handle support tickets confidently, enhance communication, and document each step properly. You will learn to diagnose Windows performance problems, resolve email and Microsoft 365 connection issues, control access to shared resources, and create preventive guides and knowledge bases that cut down on repeated problems and increase user satisfaction throughout your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: create clear guides, KB articles, and microlearning materials.
- Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
- Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyse permissions, access errors, and client issues.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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