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IT Support Specialist Course

IT Support Specialist Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The IT Support Specialist Course equips you with practical, job-ready skills to handle support tickets confidently, enhance communication, and document each step properly. You will learn to diagnose Windows performance problems, resolve email and Microsoft 365 connection issues, control access to shared resources, and create preventive guides and knowledge bases that cut down on repeated problems and increase user satisfaction throughout your organisation.

Elevify advantages

Develop skills

  • Build IT knowledge bases: create clear guides, KB articles, and microlearning materials.
  • Troubleshoot Windows laptops quickly: diagnose performance, storage, and network problems.
  • Resolve Microsoft 365 and email issues: fix Outlook, authentication, DNS, and connectivity.
  • Master ticket handling: structured triage, documentation, escalation, and follow-up.
  • Manage shared folders securely: analyse permissions, access errors, and client issues.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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