IT Support Course
This course provides essential IT support skills for troubleshooting Windows, networking, printers, Microsoft 365, and professional ticketing processes to deliver efficient user support.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This IT Support Course equips you with practical, step-by-step skills to sort out Windows 10 performance hitches, figure out VPN and remote connection problems, and quickly fix printer and peripheral faults. You'll pick up clear ways to handle tickets, talk to users, and escalate issues, along with troubleshooting Microsoft 365 identities, good interviewing techniques, and proper record-keeping to offer solid, efficient support in any setup.
Elevify advantages
Develop skills
- Windows performance fixes: quickly diagnose slow PCs with built-in tools.
- VPN and remote access: resolve auth, DNS, and client issues fast.
- Printer and peripheral support: pinpoint driver, queue, and network faults.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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