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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course equips you with hands-on skills to create a straightforward service catalogue, establish SLAs, and organise incident, request, and change processes that truly deliver. Discover how to define SMART objectives, monitor KPIs such as MTTR and change success rates, develop useful dashboards, and conduct monthly evaluations to cut down on repeated problems, enhance customer satisfaction, and back dependable, expandable services.

Elevify advantages

Develop skills

  • ITSM basics for SaaS: establish SMART goals and match services to business worth.
  • Incident and request processes: plan, direct, and assess for quick SaaS assistance.
  • Change and release oversight: handle risks using approvals, testing, and recovery strategies.
  • Service catalogue creation: outline SaaS services, SLAs, levels, and distinct service limits.
  • ITSM reporting and oversight: create dashboards, KPIs, roles, and CMDB essentials.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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