digital mediation training
Digital Mediation Training prepares technology workers to help vulnerable people navigate digital government services with assurance. It includes onboarding, accessibility features, safety measures, and designing workflows for health appointments and unemployment benefits, ensuring everyone can access services easily and securely.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to confidently guide people through online public services. You will learn to create smooth onboarding processes, supportive scripts, and clear communication for users who feel anxious or unsure. It covers accessibility, safety, privacy practices, step-by-step workflows for health bookings and jobless aid claims, plus tools for checking and improving services.
Elevify advantages
Develop skills
- Design digital onboarding to make first user experiences smooth and helpful.
- Use inclusive UX methods to support users with low reading skills, disabilities, or language barriers.
- Develop safety coaching to explain passwords, two-factor authentication, scams, and consent simply.
- Map service workflows to simplify complex online services into easy guided steps.
- Apply data insights from usage, errors, and feedback to improve support continuously.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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