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Customer Relationship Management Course

Customer Relationship Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Customer Relationship Management Course teaches you how to create a practical CRM data model, clean and move records, and develop reliable dashboards for sales pipeline, revenue, and support performance. You will learn to set up secure roles, safeguard sensitive fields, and set up audit trails while building automated workflows for leads, tickets, and follow-ups that boost adoption, provide clear reporting, and deliver measurable business outcomes.

Elevify advantages

Develop skills

  • Design CRM data models: map Accounts, Contacts, Leads, and Deals quickly.
  • Build clean CRM databases: remove duplicates, standardise, and validate customer data.
  • Configure secure CRM access: set roles, field security, and audit trails.
  • Automate sales and support: create lead routing, SLAs, and ticket workflows.
  • Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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