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Jira Service Management Course

Jira Service Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Jira Service Management Course teaches you how to create straightforward request types, categories, and forms, set priorities and SLAs, and develop intelligent queues that direct tasks to the appropriate team. You will set up user permissions, intake channels, and communication templates, outline practical workflows, incorporate automation, and generate reports and dashboards that lower incident numbers, shorten resolution periods, and steadily enhance service standards.

Elevify advantages

Develop skills

  • Design JSM workflows: map business processes into clear, efficient ticket flows.
  • Configure request types: build practical IT portals with smart required fields.
  • Set priorities and SLAs: define targets, queues, and routing for fast resolution.
  • Optimize ticket intake: tune portals, email channels, and communication templates.
  • Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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