Technical Support Fundamentals Course
This course provides foundational skills for technical support, covering troubleshooting, diagnostics, and effective user interaction to handle incidents efficiently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Technical Support Basics Course equips you with practical skills to manage real incidents confidently. You will learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step checks for network connections. Develop solid communication practices, from empathetic talks with users to brief ticket records, prioritisation, sorting incidents, and escalation to solve issues quicker and more dependably.
Elevify advantages
Develop skills
- Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
- Network diagnostics: apply ping, tracert, and DNS tools to fix connection issues.
- Printer support: resolve queues, drivers, spooler faults, and recognise when to refer upwards.
- Incident triage: rank tickets based on effect and urgency for quick, targeted action.
- User communication: use straightforward, understanding scripts for chat, email, and phone assistance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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