Log in
Choose your language

Technical Support Fundamentals Course

Technical Support Fundamentals Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Technical Support Basics Course equips you with practical skills to manage real incidents confidently. You will learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step checks for network connections. Develop solid communication practices, from empathetic talks with users to brief ticket records, prioritisation, sorting incidents, and escalation to solve issues quicker and more dependably.

Elevify advantages

Develop skills

  • Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
  • Network diagnostics: apply ping, tracert, and DNS tools to fix connection issues.
  • Printer support: resolve queues, drivers, spooler faults, and recognise when to refer upwards.
  • Incident triage: rank tickets based on effect and urgency for quick, targeted action.
  • User communication: use straightforward, understanding scripts for chat, email, and phone assistance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course