applied ai course
This course equips you with practical skills to build, deploy, and manage AI systems for support ticket handling, covering everything from RAG architectures and model training to safety measures and experimental rollout.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Applied AI Course teaches you how to design, deploy, and monitor real-world AI systems for handling support tickets. You will learn RAG architectures, model selection, training, and validation, plus data cleaning, labelling, and privacy protection. The course also covers safety, governance, A/B testing, rollout strategies, and success metrics so you can launch reliable, compliant, and high-impact AI solutions quickly.
Elevify advantages
Develop skills
- Design AI support architectures: build low-latency, scalable ticket assistants.
- Implement safe AI workflows: add filters, PII redaction, and governance controls.
- Train and evaluate models: tune LLMs, validate retrieval, prevent overfitting.
- Prepare support data: clean, label, and enrich tickets for high-impact AI use.
- Run AI experiments: A/B test, monitor metrics, and roll out features safely.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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