AI Automation Course
Gain expertise in AI automation for handling customer emails into CRM systems. Build intelligent AI agents, link RPA tools, minimise manual tasks, shorten response times, and improve data quality through solid monitoring, control measures, and human review processes. Discover how to map workflows, craft effective prompts, integrate systems securely, and evaluate outcomes for sustainable operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to analyse manual email-to-ticket processes, spot inefficiencies, and choose automation priorities for best results. You will create strong AI and RPA systems, set up data structures, and include human oversight steps. Gain skills in picking tools, ensuring security, tracking performance, and measuring key indicators to keep your customer support automation reliable, secure, and simple to manage.
Elevify advantages
Develop skills
- Design AI-RPA workflows: chart email-to-CRM processes with proper human oversight.
- Build strong prompts: develop, test, and oversee LLM agents for ticket handling.
- Integrate tools quickly: link LLMs, RPA, and CRMs using safe APIs and logs.
- Operate securely: monitor KPIs, handle risks, and control AI automations.
- Analyse processes: measure issues and set automation targets for high returns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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