Support Training
Support Training provides social workers with essential tools for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, and making effective referrals. Participants learn to craft clear, compassionate messages that prioritise safety, privacy, and personal wellbeing in demanding online environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to manage sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, all while safeguarding your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful format.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Crisis de-escalation online: soothe intense emotions and recognise escalation points.
- Ethical digital support: safeguard privacy, clarify limits, and record interactions.
- Rapid referral skills: connect users to crisis, housing, and mental health services.
- Resilience for helpers: handle vicarious trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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