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Support Training

Support Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with practical tools to manage sensitive online chats confidently. You will master trauma-informed communication, crisis de-escalation techniques, and delivering clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, all while safeguarding your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful format.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Crisis de-escalation online: soothe intense emotions and recognise escalation points.
  • Ethical digital support: safeguard privacy, clarify limits, and record interactions.
  • Rapid referral skills: connect users to crisis, housing, and mental health services.
  • Resilience for helpers: handle vicarious trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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