Social Service Assistant Training
Gain essential skills for social service assistants, including client intake and triage, appointment scheduling, records management, confidentiality protocols, proper documentation, and effective communication. This enables you to support social workers efficiently while serving clients accurately and with compassion in busy environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle demanding schedules, arrange appointments, and maintain precise client records. Master effective intake and triage methods, documentation guidelines, and data protection measures. Develop solid phone, email, and written communication abilities to assist clients smoothly and keep your team organised, compliant, and quick to respond.
Elevify advantages
Develop skills
- Client intake and triage: collect vital information, evaluate needs quickly, and direct cases promptly.
- Records management: arrange, protect, and review client files to meet compliance standards.
- Scheduling support: handle calendars, waiting lists, and reminders for social workers.
- Confidentiality practices: safeguard client information during calls, in files, and across systems.
- Professional communication: craft clear, caring messages using English and Spanish.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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