Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through practical quality management techniques. Participants will learn to identify errors, establish SMART targets, monitor key performance indicators, mitigate risks, and develop straightforward processes that improve precision, uniformity, and customer satisfaction in library operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with skills to evaluate cataloging and user service issues, create effective quality indicators, and establish SMART, measurable goals. You will master practical workflows for detecting errors, gathering feedback, and monitoring services, while developing action plans, managing risks, and maintaining improvements using accessible tools, templates, and continuous training methods.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance indicators.
- Write SMART objectives for trackable library quality goals.
- Implement cataloging QA workflows to detect and correct MARC errors.
- Improve user services with standardised desk scripts and feedback surveys.
- Plan risk management and action strategies to sustain quality improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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