Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretarial positions. Handle multi-line PBX setups effectively, direct calls amid high pressure, apply polished scripts, manage confidential discussions, record events precisely, and provide steady, assured service consistently. Perfect for busy office environments requiring reliable communication support.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, soothing angry callers, directing tricky calls, and correcting mistakes smoothly. Gain expertise in logging calls, upholding privacy, and using voicemail plus forwarding features for precise, quick, and top-quality service in every exchange.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX calls with steady accuracy.
- De-escalation techniques: soothe distressed callers and share tough updates politely.
- Efficient call direction: assess, rank, and pass executive calls without hitches.
- Quick error fixes: resolve wrong routes or lost calls swiftly and document properly.
- Secure call treatment: deal with HR, legal, and leadership calls maintaining full confidentiality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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