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Telephone Switchboard Training

Telephone Switchboard Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, soothing angry callers, directing tricky calls, and correcting mistakes smoothly. Gain expertise in logging calls, upholding privacy, and using voicemail plus forwarding features for precise, quick, and top-quality service in every exchange.

Elevify advantages

Develop skills

  • Professional call management: control multi-line PBX calls with steady accuracy.
  • De-escalation techniques: soothe distressed callers and share tough updates politely.
  • Efficient call direction: assess, rank, and pass executive calls without hitches.
  • Quick error fixes: resolve wrong routes or lost calls swiftly and document properly.
  • Secure call treatment: deal with HR, legal, and leadership calls maintaining full confidentiality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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