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Switchboard Operator Training

Switchboard Operator Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This practical course trains confident switchboard operators to manage calls efficiently with clarity and speed. You will learn modern phone systems, effective greetings, accurate questioning for routing, prioritisation, queue and time management, escalation procedures, message templates, documentation, and use performance metrics to enhance service quality and reliability.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and swift clear transfers.
  • Priority call routing: use procedures to triage, escalate, or take messages quickly.
  • Multi-line management: control queues, holds, and callbacks calmly.
  • Telephony tools mastery: operate PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor average speed of answer, handle time, and quality to enhance receptionist performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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