Switchboard Operator Training
Gain essential switchboard skills for secretariat positions: expertly handle high-volume calls, manage queues with priority, apply professional scripts, handle urgent escalations, ensure confidentiality, and monitor performance metrics to provide rapid, precise executive phone support in busy environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This practical course trains confident switchboard operators to manage calls efficiently with clarity and speed. You will learn modern phone systems, effective greetings, accurate questioning for routing, prioritisation, queue and time management, escalation procedures, message templates, documentation, and use performance metrics to enhance service quality and reliability.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and swift clear transfers.
- Priority call routing: use procedures to triage, escalate, or take messages quickly.
- Multi-line management: control queues, holds, and callbacks calmly.
- Telephony tools mastery: operate PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor average speed of answer, handle time, and quality to enhance receptionist performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course