Reception Technique Course
Master front desk reception skills tailored for Secretariat professionals. Learn guest greeting, cultural sensitivity, complaint handling, and cross-department coordination to deliver smooth check-ins, protect privacy, and create a five-star guest experience. This course equips you with practical tools for professional guest interactions and efficient operations.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Reception Technique Course builds essential front desk skills to deliver smooth, professional guest experiences. Learn check-in and check-out standards, reservation handling, payment processing, and privacy rules. Practice clear communication, complaint resolution, and service recovery, while coordinating with housekeeping, maintenance, concierge, and F&B. Gain confidence with international guests, language barriers, and special requests through focused, practical training.
Elevify advantages
Develop skills
- Front desk operations: master check-in, check-out, and payment in real scenarios.
- Professional reception presence: deliver confident greetings and clear room briefs.
- Guest communication: handle calls, emails, and directions with polished clarity.
- Complaint resolution: de-escalate issues fast with practical recovery steps.
- Cross-department coordination: streamline tasks with housekeeping, F&B, and maintenance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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