Reception and Switchboard Hostess Training
Gain expertise in reception and switchboard duties for contemporary office roles. Develop phone etiquette, visitor handling, security measures, confidentiality protocols, and practical scripts to remain composed, orderly, and productive even on the most demanding days. This training equips you with essential tools for outstanding front desk performance in dynamic work environments.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Master desk organisation, phone etiquette, visitor procedures, and scripts for routine and tough scenarios. Build security knowledge, confidentiality practices, and stress control to manage busy periods smoothly and give a professional first impression daily.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick, orderly reception and switchboard operations.
- Handle phone calls professionally by greeting, transferring, and managing multiple lines smoothly.
- Control visitors and lobby areas through guest registration, waiting management, and VIP protocols.
- Master challenging interactions using effective scripts to de-escalate upset callers and guests.
- Implement security and confidentiality measures including access controls, privacy rules, and logging procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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