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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Master desk organisation, phone etiquette, visitor procedures, and scripts for routine and tough scenarios. Build security knowledge, confidentiality practices, and stress control to manage busy periods smoothly and give a professional first impression daily.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for quick, orderly reception and switchboard operations.
  • Handle phone calls professionally by greeting, transferring, and managing multiple lines smoothly.
  • Control visitors and lobby areas through guest registration, waiting management, and VIP protocols.
  • Master challenging interactions using effective scripts to de-escalate upset callers and guests.
  • Implement security and confidentiality measures including access controls, privacy rules, and logging procedures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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