Reception Agent Training
Gain essential skills for front desk roles in hotels or secretariats: master check-ins, property management systems, payments, guest requests, and dispute handling with assurance. Master communication scripts, guest prioritisation, and problem-solving techniques to provide efficient and courteous reception services consistently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to put guests first in peak times, deal with room upgrades, overbookings, special needs, and use simple scripts for talking, explaining rules, and sorting out disagreements, ensuring every guest's arrival, stay, and checkout is seamless, professional, and orderly.
Elevify advantages
Develop skills
- Quick check-in skills: handle PMS processes and room allocations smoothly.
- Front desk management: prioritise guests, handle multiple tasks, and manage busy periods.
- Safe payment handling: follow policies for cards, cash, and identity checks.
- Guest situation management: deal with walk-ins, upgrades, late departures, and group bookings.
- Dispute resolution methods: calm tensions, provide fixes, and record incidents.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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