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Reception Agent Training

Reception Agent Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to put guests first in peak times, deal with room upgrades, overbookings, special needs, and use simple scripts for talking, explaining rules, and sorting out disagreements, ensuring every guest's arrival, stay, and checkout is seamless, professional, and orderly.

Elevify advantages

Develop skills

  • Quick check-in skills: handle PMS processes and room allocations smoothly.
  • Front desk management: prioritise guests, handle multiple tasks, and manage busy periods.
  • Safe payment handling: follow policies for cards, cash, and identity checks.
  • Guest situation management: deal with walk-ins, upgrades, late departures, and group bookings.
  • Dispute resolution methods: calm tensions, provide fixes, and record incidents.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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