Reception Agent Training
Gain essential skills for front desk roles in hotels or secretariats: master check-ins, property management systems, payments, guest requests, and dispute handling with assurance. Master communication scripts, guest prioritisation, and problem-solving techniques to provide efficient and courteous reception services consistently.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to put guests first in peak times, deal with room upgrades, overbookings, special needs, and use simple scripts for talking, explaining rules, and sorting out disagreements, ensuring every guest's arrival, stay, and checkout is seamless, professional, and orderly.
Elevify advantages
Develop skills
- Quick check-in skills: handle PMS processes and room allocations smoothly.
- Front desk management: prioritise guests, handle multiple tasks, and manage busy periods.
- Safe payment handling: follow policies for cards, cash, and identity checks.
- Guest situation management: deal with walk-ins, upgrades, late departures, and group bookings.
- Dispute resolution methods: calm tensions, provide fixes, and record incidents.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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