Public Reception Training
Gain mastery in public reception duties for Secretariat positions: handle paperwork, direct visitors, regulate queues, resolve conflicts, and communicate effectively face-to-face, via phone, or email. Safeguard information and remain composed amid pressure, ensuring smooth operations in demanding settings.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to manage visitors effectively and with assurance. You will learn to deal with missing documents, direct transactions, and arrange queues, all while upholding confidentiality and legal guidelines. Gain expertise in straightforward communication, handling disputes, and coping with stress, including practical phone and email templates for prompt, precise, and courteous public service daily.
Elevify advantages
Develop skills
- Reception basics: manage IDs, absent documents, and follow-ups effortlessly.
- Control visitor movement: organise queues, signs, and guidance in crowded offices.
- Resolve conflicts: soothe upset visitors and defuse issues securely.
- Professional interaction: apply clear scripts, tone management, and attentive listening.
- Multi-platform service: provide reliable, exact details via phone, email, and direct contact.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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