Physical and Telephone Reception Training
This course equips you with skills for front-desk and phone reception in secretariat roles. Gain confidence in professional greetings, call handling, confidentiality, de-escalation, and multitasking to manage visitors, calls, and information professionally and calmly.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Build strong front-desk skills for face-to-face and phone reception. Master greetings, check-ins, visitor management, call scripts, voicemail, logging, confidentiality, privacy, security, de-escalation, time management, and multitasking for an efficient reception.
Elevify advantages
Develop skills
- Master front desk greetings to quickly turn walk-ins into appointments.
- Develop professional phone etiquette for handling new, existing, and wrong calls.
- Build confidential skills to safeguard client data, documents, and talks.
- Learn de-escalation techniques to soothe upset visitors and handle waits.
- Perfect documentation by logging visitors, calls, and messages clearly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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