Medical Receptionist Course
This course provides essential training for medical receptionists, focusing on communication, scheduling, patient intake, privacy compliance, and conflict management to ensure efficient clinic operations and positive patient experiences.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This Medical Receptionist Course equips you with practical skills to handle calls, book appointments, and ensure smooth patient flow confidently. You will learn structured phone scripts, basic triage, essential intake procedures, and precise record-keeping while safeguarding privacy. Develop strong communication, conflict management, and professional conduct to manage busy clinics effectively and provide a calm, organised patient experience.
Elevify advantages
Develop skills
- Professional call handling: use scripts to triage, calm situations, and book safely.
- Smart scheduling: create efficient calendars for multiple providers with clear priorities.
- Patient intake mastery: record symptoms, history, insurance, and consent accurately.
- HIPAA-aware front desk: protect privacy while greeting and guiding patients.
- Conflict resolution: document complaints, de-escalate, and know when to escalate.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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