Medical Reception Course
This course provides essential training for medical receptionists to handle front desk duties efficiently, including patient intake, appointment management, communication skills, organization, and reporting to ensure smooth clinic operations.
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Medical Reception Course equips you with practical skills to manage a busy front desk confidently. You will learn straightforward procedures for patients arriving, basic triage, and rules for keeping information private, along with ready scripts for phone calls, booking appointments, handling delays, and dealing with those who miss appointments. Develop solid communication and calming skills, put infection prevention measures into practice at the desk, and use checklists, reports, and routines to ensure daily operations stay organised, safe, and professional.
Elevify advantages
Develop skills
- Patient intake mastery: apply fast, accurate ID, triage, and privacy steps.
- Appointment control: schedule, confirm, and manage no-shows with clear scripts.
- De-escalation tactics: handle angry or late patients with calm, firm communication.
- Front desk organization: streamline workflow, documents, and infection control.
- Daily clinic reporting: use checklists and metrics to track flow and improve service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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