Head of Secretarial Department Course
This course provides essential skills for leading a secretarial department, focusing on team building, process optimization, performance tracking, and efficient office management to enhance overall productivity and service quality.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Head of Secretarial Department Course equips you with practical tools to sort out schedules, handle documents, and deal with visitors confidently. You will learn to put together a solid six-person team, give clear duties, and sort priorities when things clash. Get good at KPIs, reporting, and ongoing improvements, and use ready templates, checklists, and modern office tools to make daily work smoother and boost service quality.
Elevify advantages
Develop skills
- Put together secretarial teams: set roles, reporting lines, and priorities quickly.
- Create simple office procedures for scheduling, documents, email, and visitors.
- Use KPIs and basic data tools to monitor secretarial performance and make it better.
- Apply root-cause analysis to sort out lateness, disorder, and slow replies.
- Put in place templates, checklists, and shared calendars for easy daily management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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