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Administrative and Reception Employee Training

Administrative and Reception Employee Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This training equips reception and admin staff with key skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient record-keeping systems. Enhance your opening routines, safeguard privacy, manage high-pressure moments with poise, and use performance metrics for reliable, top-notch front office service.

Elevify advantages

Develop skills

  • Master front desk preparation: set up, organise, and ready the reception area professionally each day.
  • Handle visitor and package intake: register, check, issue badges, and direct deliveries accurately.
  • Excel in phone skills and call handling: control queues, transfer calls, and use scripts smoothly.
  • Communicate in person effectively: welcome guests, calm tensions, and secure privacy assuredly.
  • Manage reception stress: remain composed, prioritise duties, and boost performance indicators quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be selected.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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