Administrative and Reception Employee Training
Gain expertise in front desk duties through professional reception techniques, visitor and package management processes, telephone handling skills, and stress management strategies. Perfect for office secretaries and admin teams aiming to provide excellent service, maintain confidentiality, and tackle all scenarios confidently and efficiently. This course builds practical abilities for smooth daily operations and superior customer interactions in busy environments.
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This training equips reception and admin staff with key skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient record-keeping systems. Enhance your opening routines, safeguard privacy, manage high-pressure moments with poise, and use performance metrics for reliable, top-notch front office service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally each day.
- Handle visitor and package intake: register, check, issue badges, and direct deliveries accurately.
- Excel in phone skills and call handling: control queues, transfer calls, and use scripts smoothly.
- Communicate in person effectively: welcome guests, calm tensions, and secure privacy assuredly.
- Manage reception stress: remain composed, prioritise duties, and boost performance indicators quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
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